At Shrimati Imitation Jewellery, we understand that circumstances may change. If you need to cancel your order, please note the following guidelines.
Order cancellation window
All cancellations should be made within 6 hours of placing your order.
Contact our customer support team by [email protected] or WhatsApp at (+91) 77976 84357. Helpdesk hours are Monday to Saturday, 8 AM to 10 PM, and Sunday, 10 AM to 7 PM.
After dispatch
Once an order has been dispatched, cancellation, refund, or replacement may not be possible. If your order is already on its way, refer to our return and replacement policy.
Refund process
How will I receive my refund?
- Cancellation refunds are typically processed within 24 to 48 business hours of receiving the request.
- For UPI, card, and net banking payments, refunds are sent to the original payment method.
- Please allow an additional 2 to 3 business days for the amount to appear in your account.
Changing an order
For changes to a confirmed order before processing, email us at [email protected]. Products cannot be added after confirmation, but we will do our best to help with modifications before dispatch.
How to cancel
- Submit a request through our support request form.
- Email us with your order number and reason for cancellation. We will send confirmation when the cancellation is complete.
Requests are processed within 1 to 2 business days, after which the refund is initiated.
