At Shrimati Imitation Jewellery, we value your satisfaction. By purchasing through our platform, you agree to the cancellation, return, and refund terms below.

Damaged product or tampered packaging

If a product or its packaging arrives damaged or tampered with, refuse the package and return it to the delivery person where possible. If you have already accepted it, you may be eligible for a conditional exchange or full refund.

When we consider replacements

1. Incorrect print or design: the print or design differs from the product description. Colour variations are not accepted.
2. Item damage: the product arrives broken, chipped, dented, torn, or tampered with.
3. Non-delivery: tracking shows delivered, but you have not received the item.

Replacement conditions

1. All tags and labels must be intact.
2. The item must be unused, unworn, and unwashed.
3. Items with stains or tears are not eligible.
4. Only faulty items sent directly by Shrimati Imitation Jewellery qualify.
5. Unclaimed packages are returned to the sender; a replacement request must then be raised.

When returns are not accepted

1. Wrong product ordered, change of mind, or no longer needed.
2. Requests made more than 48 hours after delivery.
3. Unable to receive the item or an incorrect shipping address was provided.
4. Size concerns, colour preference, or dislike of an undamaged item.

Non-returnable products

• Masks
• Customized T-shirts
• Customized mobile covers

How to make a claim

Open a support request with your order ID and photographic or video proof, or email [email protected]. Claims must be initiated within 48 hours of delivery. Approved replacements are brand new and shipped at no additional cost when the original tag and packaging remain intact.